1. Introduction
At Triple M School of Excellence, we recognise the importance of protecting personal information, particularly when it concerns children, parents, guardians, and members of our school community.
We are committed to handling personal information responsibly, transparently, and with appropriate safeguards. This Privacy Policy explains how we collect, use, store, disclose, retain, and protect information obtained through our official school website (the “Website”).
It also explains the choices available to individuals regarding their personal information and how they may contact us with questions, requests, or concerns.
This Privacy Policy applies to visitors to our Website, parents and guardians submitting enquiries, prospective students whose information is provided by their parents or guardians, and individuals communicating with the School through its online channels.
Our Website provides information about the School, its educational programmes, admissions, facilities, activities, announcements, and other school-related matters.
This Policy primarily governs information collected and processed through the Website. Student academic records, attendance records, financial records, internal school administration systems, and other information collected separately during enrolment or the course of education may be subject to additional privacy notices, consent arrangements, and applicable school policies.
By submitting information through the Website, you acknowledge the information provided in this Policy. Where consent is required by applicable law, we will seek that consent separately or through an appropriate consent mechanism.
2. About Us and Responsibility for Personal Information
For the purposes of this Privacy Policy:
- “School”, “we”, “our”, and “us” refer to Triple M School of Excellence, Hoshiarpur, Punjab.
- “Website” refers to the School's official website and its associated publicly accessible pages.
- “Personal information” or “personal data” refers to information relating to an individual who is identifiable by or in relation to that information.
- “Parent or guardian” refers to a person authorised to act on behalf of a child under applicable law.
Triple M School of Excellence determines the purposes for which personal information submitted through its Website is collected and used.
We use selected third-party technology providers to operate the Website, process enquiries, and publish school-related content. The involvement of these service providers does not remove the School's responsibility for the personal information it controls.
For questions regarding personal information, please contact:
Principal's Office: principal@triplemschoolofexcellence.co.in
Director's Office: director@triplemschoolofexcellence.co.in
3. Information We Collect
The information collected depends on how you interact with the Website. Simply browsing publicly available pages does not ordinarily require you to provide your name, telephone number, or email address.
However, certain technical information may be processed automatically to deliver and protect the Website.
3.1 Information submitted through contact and enquiry forms
When you contact the School through a Website form, we may collect:
- Your name.
- Your email address.
- Your telephone or mobile number.
- Your city or location, where requested.
- The subject or nature of your enquiry.
- Information entered into the message or remarks field.
- The date and time of your submission.
- Other information you voluntarily provide in connection with your enquiry.
We use this information to identify and respond to your enquiry, communicate relevant information, and provide assistance concerning the School's services and activities.
Fields identified as mandatory are required to process the relevant request. Optional fields may be left blank.
3.2 Information relating to admissions
Where the Website provides an admission enquiry facility, parents or guardians may be asked to provide information such as:
- The prospective student's name.
- The student's age or relevant age-related details.
- The class or grade for which admission is being sought.
- The preferred academic session.
- The parent's or guardian's name.
- Contact details of the parent or guardian.
- The city or locality of residence.
- Other details reasonably necessary to understand and respond to the admission enquiry.
Such information is collected for admission-related communication, preliminary eligibility discussions, arranging visits or meetings, and providing information about the relevant admission process.
An online enquiry does not, by itself, constitute admission or enrolment. Where a formal admission process requires additional documents or information, the School may provide a separate application process with its own instructions and applicable privacy information.
3.3 Information provided through direct communication
If you communicate with us through email, telephone, or another communication channel following a Website enquiry, we may retain relevant correspondence, your contact details, and information necessary to continue or resolve that communication.
This may include records of admission discussions, requests for information, arrangements for school visits, and responses provided by authorised School personnel.
3.4 Technical and website usage information
When you access the Website, certain information may be processed automatically by our website hosting infrastructure.
Depending on the request and the technical services involved, this may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Pages or resources requested.
- Date and time of access.
- Referring website or source.
- Approximate geographic location inferred from an IP address.
- Technical diagnostic information, request logs, and security-related events.
Such information is used where necessary to deliver website content, maintain functionality, diagnose technical problems, detect malicious activity, and protect the Website from unauthorised access or abuse.
The School does not require visitors to identify themselves personally merely to read its publicly available pages.
3.5 Information appearing in school publications
Our Website may display notices, articles, photographs, achievements, announcements, event reports, and other materials relating to the School community.
Depending on the nature of a publication, these materials may include names, photographs, achievements, roles, or other information identifying students, teachers, staff, or participating individuals.
The collection, selection, and publication of such information are subject to applicable law, appropriate authorisation, and the School's obligations to safeguard children's interests and personal information.
4. How We Collect Information
We collect information through the following channels.
Information provided directly: This includes information submitted through contact or admission enquiry forms and information provided in correspondence with the School.
Information arising from website access: Technical information may be generated or processed when visitors request pages or interact with website infrastructure.
Information provided for school publications: Relevant content may be supplied by authorised School personnel or obtained through school activities and communications, subject to applicable permissions.
We seek to limit the collection of personal information to what is reasonably necessary for the purpose concerned.
Visitors should avoid entering Aadhaar numbers, financial account information, passwords, medical records, or other highly sensitive information into general contact forms unless the School has expressly requested it through an appropriate and secure process.
5. Purposes for Which We Use Personal Information
We process personal information for specific and legitimate purposes connected with the Website and the School's activities.
These purposes include:
5.1 Responding to enquiries
To receive, review, and respond to messages, questions, requests for information, and other communications submitted through the Website.
5.2 Facilitating admission enquiries
To provide information concerning admissions, eligibility, academic programmes, available classes, admission procedures, school visits, and other matters relevant to prospective students and their parents or guardians.
5.3 Managing communications
To maintain necessary correspondence, respond to follow-up questions, coordinate appointments, and keep appropriate records of communications.
5.4 Operating and maintaining the Website
To deliver website pages, retrieve published content, maintain technical functionality, troubleshoot errors, and ensure the availability and reliability of online services.
5.5 Protecting website security
To identify and prevent unauthorised access, malicious requests, spam submissions, misuse, security incidents, and other activities that could compromise the Website or personal information.
5.6 Publishing school information
To publish school notices, academic updates, important announcements, educational articles, activity reports, and other content intended to inform the School community and the public.
5.7 Complying with legal obligations
To comply with applicable laws, lawful requests, regulatory requirements, and obligations relating to the protection of individuals and the lawful administration of the School.
5.8 Other purposes communicated to you
Where personal information is required for another purpose, we will provide appropriate information and obtain consent where required before undertaking the relevant processing.
We do not sell or rent personal information submitted through our Website to advertisers, data brokers, or unrelated third parties.
6. Consent and Communication Preferences
Where processing is based on consent, we seek to ensure that the consent is informed, specific to the relevant purpose, and given through an appropriate affirmative action.
Submitting an enquiry enables the School to process the information necessary to consider and respond to that enquiry.
For example, if a parent requests information about admissions, the School may use the contact information supplied to answer questions, explain the admission procedure, or arrange a requested discussion.
Communications directly connected with an enquiry are distinguished from unrelated promotional communications.
Where consent is required for optional admission campaigns, promotional messages, or other communications beyond the purpose of the original enquiry, the School will seek the appropriate permission.
Such communications may be delivered through email, telephone, SMS, or WhatsApp, depending on the contact details supplied, the communication preferences expressed, and applicable requirements.
You may withdraw consent for consent-based processing or request that optional communications stop by contacting the School using the details provided in this Policy.
Withdrawal of consent will not affect processing that was lawful before withdrawal or information that must continue to be retained or processed under applicable law.
The School will consider the withdrawal request and discontinue the relevant consent-based processing, subject to applicable legal requirements.
7. Information Relating to Children
Protecting children's personal information is particularly important to Triple M School of Excellence.
For the purposes of India's Digital Personal Data Protection Act, 2023, a child is an individual who has not completed eighteen years of age.
Our Website is principally intended to provide information to parents, guardians, prospective families, and the wider School community.
Where admission enquiry forms request information about a child, such information should be submitted by the child's parent or lawful guardian.
We seek to ensure that children's personal information is collected and processed only for appropriate, clearly defined purposes and with the necessary parental or guardian authorisation.
Where applicable law requires verifiable parental consent, the School will apply the relevant requirements, subject to any lawful exemptions that may apply to particular educational activities or processing purposes.
We do not use children's personal information obtained through general Website enquiry forms for targeted behavioural advertising.
We do not intentionally undertake profiling or behavioural monitoring of children through the Website for advertising purposes.
Information concerning children must not be used in a manner likely to cause a detrimental effect on their well-being.
Any processing connected with education, student welfare, or safety must remain consistent with applicable legal requirements and the interests of the children concerned.
If a parent or guardian believes that a child's information has been submitted, used, or published inappropriately, they may contact the School to request a review.
8. Contact Form Data and Google Sheets
The School uses Google Sheets, a service provided by Google, to maintain information submitted through designated Website contact or enquiry forms.
When a visitor submits a relevant form, the submitted information is transmitted through the Website's form-processing mechanism and recorded in a Google Sheets spreadsheet used for enquiry management.
The information recorded may include the submitted contact details, enquiry particulars, and related submission information.
The spreadsheet serves as an administrative record that enables authorised School personnel to review enquiries, coordinate responses, and undertake necessary follow-up.
Access to the spreadsheet should be restricted to appropriately authorised personnel and service providers who require access for legitimate School-related duties.
The spreadsheet is not intended to function as a publicly accessible database or directory of individuals who have contacted the School.
Personal information stored in Google Sheets remains subject to the School's purposes, access restrictions, retention practices, and obligations described in this Policy.
Google operates the underlying cloud services and may process service-related information in accordance with applicable contractual terms, technical arrangements, and its privacy and security documentation.
Google's privacy information is available at:
9. Blogs, Notices, and Google Firebase
The Website uses Google Firebase to store and retrieve content associated with the School's blogs, notices, and related publications.
Firebase is a cloud technology platform provided by Google.
The content maintained through Firebase may include:
- School announcements and notices.
- Educational articles and blog posts.
- Publication titles, descriptions, and text.
- Publication dates and content-related metadata.
- Associated photographs, graphics, or media references.
- Other information intended for display in the relevant Website sections.
Information stored for publication must be distinguished from confidential administrative records.
Where published material contains personal information, such as a person's name, image, or achievement, the School will consider the purpose of publication, the individual's interests, relevant permissions, and applicable legal requirements.
The fact that information is stored in Firebase does not, by itself, mean that every underlying record is publicly accessible. Public visibility depends on the Website's functionality, database access controls, and the information deliberately selected for publication.
The School is responsible for determining which materials are appropriate for publication.
Google's information about privacy and security in Firebase is available at:
https://firebase.google.com/support/privacy/ (opens in a new tab)
10. Website Hosting and Vercel
The Website is deployed using Vercel, a cloud-based hosting and deployment platform.
Vercel provides infrastructure that enables visitors to access Website pages and associated online resources.
When a visitor accesses the Website, the hosting infrastructure necessarily processes information associated with the request. This may include the visitor's IP address, requested resource, browser-related information, timestamps, and technical information required for routing, security, diagnostics, and service delivery.
Depending on the Website's configuration, form submissions and associated requests may also pass through the hosting infrastructure before being processed by the relevant destination service.
The School uses its hosting infrastructure to make the Website available and maintain its operation, not to establish a public database of visitors' identities.
Technical logs and infrastructure-related records may be subject to Vercel's service configurations, retention arrangements, contractual commitments, and applicable legal obligations.
Vercel's privacy notice is available at:
https://vercel.com/legal/privacy-notice (opens in a new tab)
11. Third-Party Service Providers and Disclosure of Information
The School relies on selected technology providers to support the Website's operation.
The principal services covered by this Policy are:
| Service Provider | Service Used | Relevant Processing |
|---|---|---|
| Google Sheets | Enquiry record management | Storage and administration of submitted contact and enquiry information |
| Google Firebase | Website content management | Storage and delivery of blogs, notices, and associated publication content |
| Vercel | Website hosting and deployment | Delivery of Website resources, technical request processing, diagnostics, and infrastructure security |
We may also provide limited access to authorised School personnel, technical administrators, or contracted service providers where such access is reasonably necessary to maintain the Website, resolve problems, or administer the relevant services.
Access and disclosure should be limited to information reasonably necessary for the assigned responsibility.
Personal information may also be disclosed where:
- Disclosure is required under applicable law.
- A valid and lawful direction is received from a competent authority.
- Disclosure is necessary to investigate or respond to a security incident.
- Disclosure is otherwise permitted or required by applicable law.
- An individual has given the relevant consent to a particular disclosure.
We do not disclose personal information collected through enquiry forms to unrelated organisations for their independent advertising or marketing activities without an appropriate lawful basis.
Where third-party service providers process personal information on the School's behalf, the School remains responsible for taking appropriate steps concerning the selection, use, and oversight of those services.
12. Data Storage and International Processing
Although Triple M School of Excellence is based in India, the technology services used to operate the Website are provided through cloud infrastructure.
Google and Vercel may store or process certain information using infrastructure located in India or other countries, depending on the service, configuration, applicable contractual terms, and operational requirements.
Accordingly, personal information processed through the Website should not be assumed to remain exclusively within India.
Where international processing or transfer occurs, the School will seek to ensure that it is consistent with applicable Indian law, including any restrictions or conditions that become applicable under the Digital Personal Data Protection Act, 2023, and the rules made under it.
The School does not represent that every service provider, server, backup, or infrastructure component is physically located in India.
14. School Photographs, Achievements, and Public Content
As an educational institution, Triple M School of Excellence may publish photographs, student achievements, academic activities, cultural programmes, sporting events, competitions, and other school-related materials.
Such publications help communicate the educational environment, celebrate appropriate achievements, and keep the School community informed.
Where a publication identifies an individual, the School will consider the nature of the information and the relevant privacy requirements.
In particular, children's names, photographs, and personal achievements require careful handling.
Where consent or authorisation is required, the School will seek appropriate permission before publication.
The School will avoid unnecessarily disclosing personal information about children through publicly accessible content.
Visitors should understand that material deliberately published on a publicly accessible Website may become visible to search engines and may be shared or indexed by third parties.
If a parent, guardian, or another individual has a concern regarding the publication of identifiable personal information, they may request a review using the contact details below.
Where a removal request is justified and legally applicable, the School will take appropriate steps to remove or modify the relevant material from systems under its control.
Removal from the School's Website may not immediately remove copies, previews, or cached material independently maintained by search engines or other external services.
15. Data Retention
We seek to retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, subject to applicable legal obligations.
The relevant retention period depends on the type of information and the circumstances in which it was collected.
15.1 Contact and general enquiry information
Information submitted through contact forms may be retained while an enquiry remains active and for an appropriate period afterwards where necessary to complete follow-up, maintain relevant communication records, or address related questions.
Enquiry information that is no longer required should be reviewed for deletion in accordance with the School's applicable retention practices and legal requirements.
15.2 Admission-related enquiries
Information relating to prospective admissions may be retained while the relevant enquiry or admission process remains active and for an appropriate period afterwards.
Where an enquiry develops into a formal admission process, relevant information may become part of separately maintained admission records, subject to applicable requirements governing those records.
15.3 Blogs, notices, and published content
School publications may remain available while they continue to serve a legitimate informational, educational, historical, or administrative purpose.
Published materials may be reviewed, updated, archived, or removed where appropriate.
15.4 Technical and security information
Technical request information, security records, and infrastructure logs may be retained in accordance with applicable service configurations, operational needs, and statutory requirements.
Where applicable law prescribes a minimum retention period for particular records or logs, those requirements will take precedence.
15.5 Deletion and residual copies
When personal information is no longer required, or where a valid deletion request must be honoured, the School will take appropriate steps to delete or de-identify the relevant information, subject to applicable legal exceptions.
Deletion may also require appropriate action concerning information held by authorised service providers.
Residual copies may remain temporarily in backups, logs, or other systems according to legitimate technical retention cycles and applicable legal requirements. Such copies remain subject to relevant safeguards and retention restrictions.
16. Security of Personal Information
We recognise that protecting personal information requires appropriate technical and organisational safeguards.
The School seeks to apply security measures proportionate to the nature of the information involved and the risks associated with its processing.
Such measures include, as appropriate:
- Restricting access to personal information to authorised personnel.
- Using access controls for relevant administrative accounts and systems.
- Protecting account credentials and managing access permissions.
- Using secure communication mechanisms supported by the Website and its service providers.
- Applying appropriate protections to systems used for storing enquiry information.
- Maintaining and reviewing website configurations where necessary.
- Taking reasonable steps to prevent unauthorised disclosure, alteration, or loss of information.
- Reviewing and responding to identified security concerns.
The School also relies on the security controls and infrastructure arrangements of its service providers, including Google and Vercel.
No internet-based service, electronic storage system, or method of data transmission can be guaranteed to be completely secure.
We therefore do not represent that the Website or its associated systems are entirely free from security risks.
If a personal data breach occurs, the School will assess the incident and take appropriate action, including notifications to affected individuals and competent authorities where required by applicable law.
Visitors who become aware of a potential privacy or security concern involving the Website are encouraged to inform the School promptly.
17. Your Privacy Rights and Choices
Individuals may have rights concerning their personal information under applicable Indian law, including rights arising under relevant provisions of the Digital Personal Data Protection Act, 2023, as those provisions become applicable.
The School also accepts requests concerning personal information through the contact channels identified in this Policy.
Depending on the circumstances and applicable legal requirements, these requests may concern the following matters.
17.1 Access to personal information
You may request information concerning personal data that the School processes about you through the Website, including relevant details of its use and disclosures where applicable.
17.2 Correction and updating
You may request correction of inaccurate information, completion of incomplete information, or updating of personal information that has become outdated.
17.3 Erasure of personal information
You may request deletion of personal information where it is no longer required for its original purpose or where deletion is otherwise required or permitted by applicable law.
Certain information may need to be retained where a legal obligation or applicable exception requires or permits continued retention.
17.4 Withdrawal of consent
Where processing is based on consent, you may request withdrawal of that consent.
The School will consider the request and take appropriate action concerning the relevant processing, subject to applicable law.
17.5 Communication preferences
You may request that optional promotional or admission-related communications stop, without preventing the School from responding to an ongoing request or sending communications otherwise permitted or required by law.
17.6 Rights relating to children's information
Parents and lawful guardians may submit appropriate privacy requests concerning the personal information of children for whom they are authorised to act.
The School may request reasonable evidence of identity or authority before acting on such requests.
17.7 Nomination and other statutory rights
Where applicable legal provisions confer a right to nominate another individual to exercise data protection rights in specified circumstances, such requests may be made in accordance with the procedures prescribed by law.
17.8 Verification of requests
To protect personal information from unauthorised disclosure or alteration, the School may request information reasonably necessary to verify the identity or authority of a person submitting a privacy request.
For example, a person requesting access to an enquiry record may be asked to provide the email address or telephone number used when the original enquiry was submitted.
Verification information will be used for the relevant purpose and handled in accordance with applicable law.
18. Complaints and Grievance Redressal
Triple M School of Excellence provides contact channels through which individuals may raise questions, concerns, complaints, or requests relating to the processing of personal information.
If you believe that your information has been collected, used, retained, disclosed, or published inappropriately, you may contact:
Principal's Office principal@triplemschoolofexcellence.co.in
Director's Office director@triplemschoolofexcellence.co.in
To help us review your concern, please provide:
- Your name and a suitable contact address.
- A brief description of the concern or request.
- Any relevant details that may help identify the affected information.
- Where a request concerns a child, your relationship to the child and relevant authorisation, if necessary.
Please do not include passwords, unnecessary identification documents, or unrelated sensitive information in your initial communication.
We will review privacy-related grievances and seek to respond within a reasonable period, not exceeding 90 days.
Requests involving urgent risks to children or the security of personal information will be assessed with appropriate priority.
Where statutory complaint mechanisms and remedies are available under applicable law, individuals may pursue them in accordance with the relevant legal procedures.
This includes the applicable complaint mechanism before the Data Protection Board of India where its jurisdiction and the relevant statutory provisions apply.
19. External Websites and Third-Party Links
The Website may contain links to external websites or services for purposes such as accessing educational resources, viewing maps, opening social media pages, obtaining documents, or accessing externally provided services.
Such third-party resources are not necessarily operated or controlled by Triple M School of Excellence.
When you leave our Website or interact directly with an external service, the privacy practices of that service may apply.
For example, if an external payment service or separately hosted platform is used, information collected directly by that service may be governed by its own privacy notice and applicable terms.
We encourage visitors to review the privacy notices of relevant third-party services before submitting personal information.
This Privacy Policy does not replace the independent privacy notices of those providers.
20. Legal and Regulatory Framework
The School operates in India and seeks to handle personal information in accordance with applicable Indian laws and regulatory requirements.
Relevant legislation includes the Information Technology Act, 2000, and applicable rules made under it, together with the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, as their respective provisions come into force and apply to the School's processing activities.
These laws and rules address matters including the lawful processing of digital personal data, transparency, consent, the protection of children's information, security safeguards, individual rights, and grievance redressal.
The School will review its practices and this Privacy Policy as necessary to reflect changes in applicable legal requirements.
Nothing in this Policy is intended to limit or exclude rights or protections provided to individuals under applicable law.
21. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in:
- Applicable laws or regulatory requirements.
- Website functionality.
- Information collection or processing practices.
- Technology providers or infrastructure arrangements.
- School-related online services.
- Security, retention, or administrative practices.
The updated Policy will be published on the Website with a revised “Last Updated” date.
Where changes materially affect the processing of personal information, the School will provide additional information or obtain consent where required by applicable law.
Visitors are encouraged to review this Policy periodically.
22. Contact Information
For questions concerning this Privacy Policy, requests relating to personal information, or complaints about privacy practices, please contact:
Triple M School of Excellence
Chandigarh Road, Near Toll Plaza Hoshiarpur, Punjab, India
Principal's Office principal@triplemschoolofexcellence.co.in
Director's Office director@triplemschoolofexcellence.co.in
We welcome genuine privacy-related enquiries and are committed to handling them responsibly and in accordance with applicable law.
Triple M School of Excellence Committed to responsible information practices and the protection of our school community.